Software Maintenance
and Support
Experience our Constant Application Support and Managed Services to Achieve Maximum Efficiency
Count on our maintenance and support in software development to keep your applications running smoothly, optimised, and reliable for the long term.
Software maintenance in software engineering is essential for continuous value delivery and synchronising changes with your business. Gateway Digital brings 27 years of experience, delivering software services globally, including to Fortune 500 organizations. We focus on more than just keeping your software operational-we enhance it to align with your evolving business needs, driving sustained value and performance.
Our all-inclusive strategy integrates maintenance assistant software and asset maintenance management software to guarantee a streamlined procedure that maximizes effectiveness and performance. Furthermore, no matter where your team is situated, cloud-based maintenance software solutions offer flexibility by facilitating smooth updates and issue resolution.
Outsourcing software maintenance and support services to Gateway Digital provides you with a dedicated team of experts who handle everything from bug fixes and feature enhancement to performance optimization. We also track, monitor, and control the health of your application using computerized maintenance management tools. Our goal is to maintain the effectiveness of your software and make sure it continues to be a valuable asset for your company.
Our approach to maintenance and support in software development helps clients boost their Return on Investment (ROI) by proactively addressing potential issues, keeping software current, and reducing operational downtime through advanced service maintenance software.
Our Capabilities
Our expert teams provide you onsite and offshore cost effective product support solutions by adopting a comprehensive support framework to help you achieve ‘Measurable Business Value’ with industry-leading practices.
Benefits of Software Maintenance and Support Services
-
Improved Software Performance
Regular maintenance ensures your software operates at its best, leading to a more enjoyable user experience and enhanced operational efficiency. With the integration of asset maintenance management software, performance metrics are tracked in real time, allowing proactive improvements.
-
Extended Software Lifespan
By tackling potential issues early and applying necessary updates, your software stays functional and relevant for a longer time. Using cloud-based maintenance software, we ensure your software is scalable, and equipped to handle future updates, helping you avoid the cost of premature replacement or overhauling.
-
Reduced Downtime and Costs
Proactive maintenance prevents unexpected breakdowns that can result in expensive downtime. Our maintenance strategy, powered by computerized maintenance management software, minimizes disruptions, making sure your software is always ready when you need it.
-
Expert Technical Support
Choosing to outsource your software support and maintenance means you benefit from a team of experts with extensive knowledge in software engineering and the latest technology trends, ensuring your application is always well taken care of. Our team also utilizes service maintenance software to provide swift and efficient support, reducing response time and enhancing service quality.
Execution Methodology
Why Us?
80%+ clients have been with us for more than 10-15 years
10 timezones and 3 continents: Support team presence
>90% Maintenance based on predictive analysis
30+ Error detection in our products
Alliances & Partners
Our Value Multipliers
Digital transformation requires the right blend of business acumen, people, and technologies. Our global team of experts are experienced in a multiverse of different technologies. Our service models to assess and deploy the most sought after technologies mentioned below to perfectly fit your business needs:
-
Microsoft
-
Emerging
-
CMS
-
Open Source
-
JS Framework
-
Testing
We believe in a comprehensive security system. We ensure the best in class security right from following GDPR guidelines, data security practices to adhering to strict guidelines at the workplace.
These are three core objectives of our Security Policies:
Confidentiality – Protection of assets and networks from unauthorized users.
Integrity – Ensuring that the modification of assets is handled in a specific and authorized manner.
Availability – Ensuring continuous access to assets and networks by authorized users.
We believe in constantly pushing our boundaries. Continuous improvement is important because it’s the best way to ensure that we’re doing things in the most efficient, effective, and productive way, every single day of the week, and on every single component that we’re working on.
Responsiveness (Manage and Measure)
Improve Incident management (Jira)
Better Ticket Documentation
Review and corrective action on Aging of tickets
Capture Voice of Customer
Identify Improvement areas
Process Changes – Apply Lean
Root Cause and Causal Analysis (Improve and Maintain)
Mandate RCCA comments for closed tickets
Maintain Database and Prioritize ‘Maximum Impact’ RCCA
RCCA Report-outs
Cost Reduction YoY with no change in Capacity
Support Ticket Reduction (Create Win-Win situation)
Baseline the number of tickets at project kick-off
Re-baseline every end of Qtr.
Incorrect ticket closures
Application Stability
Team will analyze the batch process and look at the opportunity of Process improvements
Reduction of the run time of batch will reduce mainframe utilization
Post Facto Review –OC team can inspect/Review for code changes already moved to further reduce the risk of having bad code in production
Meet Progressive Demand
Evaluate trend based on Historical Data
Projections start in the second month of the Qtr.
Pool of resources
Monthly meeting on capacity loading
Quarterly meeting for capacity adjustments
Second month of the quarter Load shadow resources
Induct incremental resources
We use the following Governance Model to ensure the success of long-term engagements with multiple project streams and large project teams. It improves strategic planning, decision making, reporting practices, and enforces alignment with the overall vision and goal:
