Client Overview
The client follows an unprecedented approach to recycling and refurbishing products, which has allowed them to excel in environment preservation. They have won awards by understanding that resources are scarce and attained remarkable results by providing their customers with unique solutions.
Business Challenge
The client wanted to strengthen their market position by automating specific steps in their operational chain by creating a mobile app. The objective was to increase end-to-end efficiency in the supply chain, enhance customer service, and offer it as an additional service in their package.
Solution Highlights
- Implemented an enterprise mobility solution to automate the registration process of stock mutations by on-field engineers, and digitize data exchange amongst 3rd parties
- Mobile application for reverse logistics
- Replacement and transfer management
- Synchronization of all data from third party vendor (Optimizer)
- Extensive UX testing to allow for seamless on field operation
- Multiple levels of device security to keep confidential information safe
Benefits
• Increased customer satisfaction through quick search for routes
• Efficient appointment of order to engineers through automation
• Improved ROI for the company
• Automated operations, equal data access across platforms, and fluid work practices via MaaS
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