Client Overview
The client has 92+ years of experience in the supply of spare parts to garage owners, car dealers, brand dealers, body shops, fast-fitters, and fleet owners. They stand out in the market for meeting the customer’s time expectations. They are based in Amsterdam.
Business Challenge
When customers search for spare parts on the client’s webshop using MMTY, they fail to find the exact fit due to the multiple options. The list of different model versions of the same brand, due to returned parts still being in warranty makes the search more difficult. Due to the unavailability of exact-fit parts and DIY replacements, this eventually leads to damage of parts, which can further lead to customer laying claim with the client.
Solution Highlights
With the help of VIN, our solution helps mechanics find the exact parts that they need in the fraction of the time that they usually take. It also provides information about the car as if whether the car was recalled or not, thereby revolutionizing the client’s product maintenance and support.
Benefits
The customer was able to achieve significant efficiency and value in their trade promotion management related processes, and derived the following benefits:
● Improved customer services
● Reduce returns
● Save Reverse logistic cost
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