Background
A leading electronic charging station chain in Norway aimed to boost their software reach to accommodate an additional 3,000+ customers per month by migrating to Microsoft Dynamics 365. The D365 CRM instance was to serve as the master data hub, integrating various modules to enhance resilience and eliminate single points of failure. However, the migration process revealed significant bottlenecks in incident response, particularly in detecting and responding to security threats.
The Challenge
• System’s slow threat detection reduced operational efficiency and customer trust.
• Delays in incident identification increased risks of breaches and compromises.
• Slow responses exacerbated threats’ impact, causing downtime and potential data loss.
• Lack of unified detection hindered effective identification of security risks.
• Manual response processes were time-consuming and prone to human error frequently.
Our Approach
• Implemented AI-driven detection for real-time identification of security incidents.
• Automated responses to streamline processes and address threats more efficiently.
• Integrated security across modules for comprehensive threat detection and responses.
• Used advanced analytics for insights, enabling faster decisions and responses.
• Automated payment workflows with RFID, reducing fraud risks and enhancing security.
• Deployed Azure Functions for scalable, efficient response during higher customer demands.
The Impact
• 50% Reduction in MTTD
• 40% Reduction in MTTR
• Improved Operational Efficiency
• Enhanced Customer Trust
• Scalable Security Infrastructure
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