Client Overview
The customer is the World’s NVOCC market leader with 300+ offices in 164 countries and has committed to 2 years of strategic partnership with us.
Business Challenge
Instigate strategic innovation to develop an enhanced customer centric tracking application to provide real time shipment status; shifting the dynamic from implementer to innovator with a global logistics giant.
Solution Highlights
- End-to-end management from order to status tracking
- Conceptualize and developed a web application allowing users to track their shipments and receive automated notifications
- Utilized quality engineering framework to automate manual processes
- Centralize data availability for shipment tracking
- Employed multiple external data sources
- Inbound and Outbound data feeds
- Provided shipment search and details, real-time shipment tracking, and digital payment options
- Local and central database synchronization
- Thorough analysis of problems and solution consultation
- EDI implementation for outbound messages to customers
Benefits
- 5000+ customers
- Rise in customer satisfaction
- Increase in efficiency
- Enterprise mobility and information security- a big step in business transformation