Client Overview
The client is a restaurant, renowned in the Nordic region for many years, providing an excellent dining experience in all types of cuisine.
For Enterprise Transformation, the client was seeking an IT firm with extensive knowledge and experience in developing solutions. They wanted to improve their customer service by creating a smart and innovative solution to increase customer engagement.
Business Challenge
The client wanted to develop an intuitive food ordering Skype Bot for helping cross-culture and cross-country people in the cuisine selection.
Solution Highlights
Recipe recommender helps application users to have similar cuisines based on the search criteria and its result set (e.g. Top 10, Top Ordered, Favorites, Most Searched)
- Search based on cuisines, restaurants as well as a combination of both restaurants & cuisines
- Customer engagement with attractive offers on various cuisines and other food items
- Ease for the customers to edit their food orders and provide quick feedbacks
- Efficient identification of returning/repeated customers
Benefits
- Improved Customer Service
- Increased Customer Engagement
- Quick & efficient search of the cuisines.
- Ease of placing new orders or modifying existing orders
- Transparent charges.
- Instant Customer Support
- Affordable and fast support.
- Reduced operational costs
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