Client Overview
The customer is the World’s NVOCC market leader with 300+ offices in 164 countries and has committed to 2 years of strategic partnership with us.
Business Challenge
The client wanted to develop and manage an enhanced customer-centric portal by automating the end-to-end logistics process from booking to tracking, thereby increasing operational efficiency.
Solution Highlights
- Extensive legacy product migration to facilitate the creation of a new customer oriented portal to act as the exclusive point of doing business with the client.
- Fusion of legacy product and innovation to provide a seamless interface solution
- Ambitious approach to understand and cultivate legacy system data resulting in a centre of excellence led by logistics experts
- Global search of sailing schedules
- Track & Trace for shipments
- Instant quotation and booking
- Centralized portal for access to warehouse inventory
- Improved administration and reporting
- Integrated access to container loading/unloading schedules and Shipping Instructions
- Augmented invoicing and payment system
- Increased safety and security through IAM security
- Live chat for customer service
- Digital payment option for customer
Benefits
- A visible upgrade in the working of the organization due to a smooth and reliable system where human error is negligent
- Complete control and transparency of the shipment process significantly decreasing TAT
- Reduction in operational and administrative costs due to machine interaction allowing customers to efficiently explore options and place orders
- Solution of in-depth system issues aided by stakeholder input
- Consulting stakeholders to increase ROI from faultless solution implementation
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