Client Overview
The Client is a leading European bank and wanted to transform their banking experience by introducing an intelligent assistance to provide fundamental information and key statistical details to customers
Business Challenge
- Understanding user query language based on keywords
- Addressing user intent by providing a proper response
- Fetching of API data in microseconds
- Ability to handle multiple requests at the same time
- Giving insights on the requested data
Solution Highlights
- It displays share script price
- It calls API of a specific share market and shows its relevant available statistics
- It displays current stock price
- Shows High, Low, and Trend for a given period
- Interprets data and displays it as a chart
- Machine learning to perceive conversations
- Predicts and recommends items based on customer interest
Benefits
- Fetch share script price in real time
- Handles over 10,000 request per day
- Save the customer’s time by providing quick statistics
- Provides options to take action on the query
- Provides quick instructions for generic customer queries
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