Client Overview
The client trades the NSE, BSE, NCDEX & MCX, has 1 Million+ Traders and 8500+ sub-brokers spread across 900 Cities.
Business Challenge
The client needed a Chatbot builder enabled platform to help customers get market information, make trades, and seamlessly have general queries answered; all via a single chat interface.
Solution Highlights
BOT Builder is an integral part of our Conversational Platform that help banks & brokerages build dynamic microbots and engage customer via Chatbot interfaces.
- Enables business users to build an instant conversational application using a visual WYSIWYG builder on the fly
- Integrate Augmented Analytics feeds to provide broader product insights to a particular user or to a user segment
- Integrate to your existing apps using our SDKs and REST-based APIs
- Utilize the conversation transcripts to understand user behaviour and report usage patters via the Analytic Engine
- Get Real time share quotes
- Buy/Sell shares instantly
- News and Alerts
- Access Market News
- Get Portfolio related Information
- General Customer care queries
Benefits
- A seamless chat interface for a new retail investor to get stock related information and advisory calls to help make him better trading decisions
- All general queries answered within a few seconds, resulting in customer delight
- Increased customer transactions due to simplified and engaging User Experience
- A much better way of Cross/Upselling services via Alerts and Push Notifications
- First mover advantage: A good word-of-mouth for being the first brokerage in India to enable customers with a powerful chat and trade platform
- Reduced cost of all center operations