Product Maintenance & Support
Experience our Continual SLA-Based Product Support and Managed Services and Achieve >98% Uptime
Enhance the value of your existing products and ensure constant availability of your solutions from our experience of managing large enterprise solutions globally, including Fortune 500 organizations.
Our expert teams provide you onsite and offshore cost effective product support solutions by adopting a comprehensive support framework to help you achieve ‘Measurable Business Value’ with industry-leading practices..
Our unique approach to long-term product maintenance helps our customers free-up their key internal resources, reduce their Total Cost of Ownership (TCO), and increase their Return on Investments (ROI).
Our Services
Support & Maintenance Flow
ADD-ON ENHANCEMENTS
Roadmap visioning
Identification and listing of the new value- added features
MoSCoW Analysis and priorization
Feature development
Adding new functionality to existing features developed
Competitive analysis
New Releases & Version Control
Why Us?
>90% Maintenance based on predictive analysis
25+ Technologies including phased- out technologies, supported by our experts
24*7 365 Days Support and Maintenance services
15+ Years: Numerous long-term projects executed
Our Value Multipliers
Digital transformation requires the right blend of business acumen, people, and technologies. Our global team of experts are experienced in a multiverse of different technologies. Our service models to assess and deploy the most sought after technologies mentioned below to perfectly fit your business needs:
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Microsoft
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Emerging
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CMS
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Open Source
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JS Framework
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Testing
We believe in a comprehensive security system. We ensure the best in class security right from following GDPR guidelines, data security practices to adhering to strict guidelines at the workplace.
These are three core objectives of our Security Policies:
Confidentiality – Protection of assets and networks from unauthorized users.
Integrity – Ensuring that the modification of assets is handled in a specific and authorized manner.
Availability – Ensuring continuous access to assets and networks by authorized users.
We believe in constantly pushing our boundaries. Continuous improvement is important because it’s the best way to ensure that we’re doing things in the most efficient, effective, and productive way, every single day of the week, and on every single component that we’re working on.
Responsiveness (Manage and Measure)
Improve Incident management (Jira)
Better Ticket Documentation
Review and corrective action on Aging of tickets
Capture Voice of Customer
Identify Improvement areas
Process Changes – Apply Lean
Root Cause and Causal Analysis (Improve and Maintain)
Mandate RCCA comments for closed tickets
Maintain Database and Prioritize ‘Maximum Impact’ RCCA
RCCA Report-outs
Cost Reduction YoY with no change in Capacity
Support Ticket Reduction (Create Win-Win situation)
Baseline the number of tickets at project kick-off
Re-baseline every end of Qtr.
Incorrect ticket closures
Application Stability
Team will analyze the batch process and look at the opportunity of Process improvements
Reduction of the run time of batch will reduce mainframe utilization
Post Facto Review –OC team can inspect/Review for code changes already moved to further reduce the risk of having bad code in production
Meet Progressive Demand
Evaluate trend based on Historical Data
Projections start in the second month of the Qtr.
Pool of resources
Monthly meeting on capacity loading
Quarterly meeting for capacity adjustments
Second month of the quarter Load shadow resources
Induct incremental resources
We use the following Governance Model to ensure the success of long-term engagements with multiple project streams and large project teams. It improves strategic planning, decision making, reporting practices, and enforces alignment with the overall vision and goal:
