Client Overview
The client is a rapidly growing European company engaged in the design and production of electric transport vehicles, operating across multiple locations with a reliance on a sophisticated cloud-based infrastructure. As their operations expanded, the need for effective management of this infrastructure became critical to ensure seamless performance and reliability.
Strategic Pain Points
As the client scaled, they faced significant challenges in managing their cloud infrastructure, which included hosted applications, servers, and repositories. The absence of an efficient ticket management system hindered their ability to respond swiftly to user requests and incidents. Additionally, managing DNS infrastructure and handling change requests became cumbersome, leading to delays that affected overall operational agility.
Solutions We Provided
• Deployed an elite team of infrastructure experts to manage cloud assets during service windows, ensuring optimal performance.
• Established a resilient incident management system through a ticketing platform for efficient query handling and tracking.
• Adopted ITIL and ISO-compliant methodologies to strengthen governance of IT operations, streamlining processes and enhancing accountability.
• Focused on continuous improvement of business continuity and contingency processes, facilitating a long-term partnership for managing new initiatives alongside existing operations.
The Results
• Reduced incident response times by up to 50%, leading to an estimated savings of around $200,000 annually.
• Enabled the client to quickly scale resources by as much as 60% during peak project demands, allowing for the timely delivery of critical features without the overhead costs associated with permanent hires.
• Improved teamwork and innovation, resulting in an increase of approximately 30% in project throughput and up to 25% improvement in customer satisfaction scores, positioning the client for better market responsiveness and growth.
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