Client Overview
The client is one of the largest automotive service companies and parts wholesalers in the Nordics.
Business Challenge
- Opportunity Loss and High Overhead Cost due to high rate of parts return
- Lower Customer Satisfaction due to higher turn-around-time in parts selection
- Lower Sales Performance due to Inefficient Parts Management of a large range of parts for different make and models
Solution Highlights
With our consulting approach, we revamped both parts selling and parts buying journeys by bringing preciseness in the automotive parts business.
- Identifies the vehicle based on License Plate / Vehicle Identification Number
- OE number based parts filtration for different brands with equipment code-based data augmentation
- VIN to engine code, transmission, suspension, date of manufacture, brake system, safety and emission information
- Extended vehicle information covering Production option codes
- Revamped user experience by redefining parts buying journey and parts information management
Benefits
- 30% Reduction in Opportunity Loss due to 60 % Reduction in Part Returns
- 90% Reduction in Parts Returns write-offs
- 70% Reduction in Re-packaging Costs
- 30% Increase in Sales Performance
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