Client Overview
The client is a leader in handcrafting digital solutions for brokerages and banks across the globe. The move from just ‘Connecting the Channels’ to ‘Engineering Experiences’ is becoming the way to the future.
Business Challenge
Customer onboarding process in most banks is still product-centric as opposed to a customer-centric one. The following offline customer onboarding process challenges were faced:
- Difficult to scale and achieve fast-paced growth
- Average customer onboarding time – 7 days
- Involves heavy Paperwork. Mistakes in paperwork
- Delays onboarding
Solution Highlights
- The Digital onboarding solution enables the customer with a convenient and completely paperless process to open an account.
- It helps the bank to achieve high growth targets in terms of Customer Acquisition by simplifying the onboarding process
- Helps to target and acquire the tech-friendly Millennial customers having high purchase power
Benefits
- Reduced customer onboarding time to 5 minutes
- Completely Paperless Process
- No physical presence required
- Report generation
- Scan and Pay Options
- UPI Integration
- Virtual Debit Card (Physical card can be provided on request)
- Digital Onboarding Solutions Analytics Dashboard with platforms such as Apps Flyer, NotifyVisitor, Google Analytics etc.