Client Overview
The client is one of the leading Automotive service providers in The Netherlands in the independent Garage Industry serving for more than 25 years. In addition to maintenance and repair, they provide reliable MOT inspections, air conditioning service, battery service and other major/minor services. The client is also owning the largest car and bike showroom in The Netherlands.
Being a Product Engineering firm, the client wanted to partner with Gateway for Enterprise Transformation by engineering a smart and innovative B2C product for its end-customers.
Business Challenge
- Develop a solution to help their customers in finding the nearby garages.
- In addition to the smart search of nearby garages, the solution should also display parts information and On-time service options/detail of their garage.
- The aim was to enhance the customer experience and simplify the after-sales service process.
Solution Highlights
- Customer can check the availability of parts with respective pricing options from multiple vendor’s APIs
- Quick and efficient searching option for nearby car servicing services
- Intuitive alerts for predictive maintenance or servicing of the vehicle
- Provides approximate vehicle servicing/repairing estimates based on customer inputs
- Tips for servicing/purchasing vehicle
- Separate panel for admin to manage all the garages details, part info and service details
- Chatbot support to customers
Benefits
- Save time and efforts in finding nearby garage when a vehicle breaks down in the middle of the road
- With the help of Chatbot, the customer receives a response immediately. Hence, quick Customer Support.
- 24*7 support by the bot
- Improved Customer Service
- Increased Customer Engagement
- Quick & efficient search
- Transparent charges
- Instant Customer Support
- Proactive Customer Interaction
- Monitoring customers Data & recommends parts and services accordingly
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