Client Overview
The client is a leader in providing banking services across the globe.
Business Challenge
Backend systems use different communication protocols and messaging structures making communication between the devices and the backend systems difficult and sometimes impossible security threats inevitable while connecting different frontends directly to multiple Backend systems. Updating the backend forces major app updates. This either forces end-users to adapt to a new system or banks into vendor lock-in.
- Integrating legacy systems
- Varied communication protocol
- Vulnerability due to direct integration
- Vendor lock-in
- Frequent app updates
Solution Highlights
- The system is made fluid to allow data integration with third-party systems. Banks have e-Commerce and other service vendors. These 3rd party systems can be integrated seamlessly.
- Ensures security with secured communication channels and strong encryption algorithms to protect data at both the device and server level. Sensitive information like authentication and transactions are scrambled and made unreadable to avoid intrusion during data transmission.
- To have a check on system failures, the health and performance parameters of the systems are automatically monitored round the clock. If system failures are identified, the fix is done within SLAs.
- Provide insights that help in business growth and continuously improve the application. Insights can be both transactional such as “Most preferred payment type” and user-based such as “most used feature”.
- Systems are kept up and running during unforeseen events such as natural calamities by our Disaster Recovery Systems. Business continuity is also ensured by performing periodic automated Data Backup.
- Application and User-based settings can be configured using the Platform’s Admin console, reducing the necessity to push an app update to the end-users. Parameters such as password policies, banking hours, maintenance time and session validity can be dynamically enforced without pushing app updates.
- Bank dashboard reflects live data such as unique logins, device OS distribution, downloads and transaction value. These collective insights from various systems displayed in a single composite view help in quick decision making.
- Manages the load of the requests from the devices to the respective servers based on the server’s load-bearing capacity. When redundant server instances are running in parallel, the load balancer distributes the traffic on the resource availability in turn optimally utilizing servers.
- Helps in improving the performance of the system by intelligently determining which data to be cached and which to be processed on demand. Volatile information is stored in the cache for easy retrieval and processing whereas stable information is processed on demand.
- Seamlessly integrates with push notification services across multiple platforms such as Apple Push Notification Server (APNS), Google Cloud Messaging (GCM) and Microsoft Push Notification Service (MPNS) enabling better user engagement. Alerts based Transactions can be pushed to the users thought the push notification engines. General information can also be broadcasted to all user via the same mechanism.
Benefits
- Seamlessly integrates with the backend systems to provide a unified layer for all frontend applications.
- Reduces security vulnerabilities by acting as a bridge between backend systems and end-user devices.
- Frequent app updates can be avoided by tweaking the platform to provide backward compatibility.
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