Client Overview
The client is a leading European automotive company that wanted to implement a kiosk-based application to provide information about the transport test and allow the users to book the test appointments.
Business Challenge
- High waiting time at peak hours
- Waiting at the cashier
- 79% of customers are dissatisfied with their existing service experience
- Dealers are a burden for the service advisors
- Customers require 24/7 operations
Solution Highlights
- Application displays details like car model and test expiration date based on the license plate.
- Users can search for garages using postcodes, and view the nearby garages the kiosk.
- View a garage’s working days and shift timings for appointment booking on the kiosk.
- Integration with a garage management system for blocking the appointments.
- SMS and email notifications sent to the users at the time of booking.
- Payment gateway integration.
Benefits
- Customer Check-In
- Mapping of the digital shopping journey and lead capture
- Upsell add-on accessories based on the customer’s requirements
- Reduced queues
- Enhanced customer engagement and greater overall service efficiency
- License scanned when walking in to automatically register a customer
- Improved customer satisfaction
Book a Meeting
Related Success Stories