Client Overview
One of the leading automotive leasing companies in Europe.
Business Challenge
Opportunity Loss and High Overhead Cost due to high rate of parts return
Lower Customer Satisfaction due to higher turn-around-time in parts selection
Lower Sales Performance due to Inefficient Parts Management of a large range of parts for different make and models
Solution Highlights
Identifies the vehicle based on License Plate / Vehicle Identification Number
OE number based parts filtration for different brands with equipment code-based data augmentation
VIN to engine code, transmission, suspension, date of manufacture, brake system, safety and emission information
Extended vehicle information covering Production option codes
Revamped user experience by redefining parts buying journey and parts information management
Design-Led Approach
Assessed parts selling and buying journeys, and discovered challenges & expectations by interviewing relevant stakeholders
Carried out GEMBA walk in parts warehouses, parts return and parts packaging departments
Assessed existing parts information management and parts data integrations
Presented our automotive data accuracy platform and value proposition to trigger divergent ideas
Brainstormed and ideated on multiple solutions around the way in which parts are sold and bought
Prioritized requirements basis business urgency and impact
Benefits
30% Reduction in Opportunity Loss due to 60 % Reduction in Part Returns
90% Reduction in Parts Returns write-offs
70% Reduction in Re-packaging Costs
30% Increase in Sales Performance
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