Client Overview
The client is a leading data capture technology company offering a suite of cloud-based surveys and intelligent checklist platforms on channels ranging from web and mobile to papers. The company has a rich history of nearly 50 years in the survey industry. In earlier days, the client worked on specially designed proprietary mechanical devices and paper surveys.
The customer has a product suite specifically designed for the healthcare, retail, government, education, energy, finance and hospitality industries. Not only capturing survey feedback, but the company is also a leader in identifying target audiences, survey design, execution, and feedback analysis and providing final consultation to gain actionable insights.
We have been engaged in this work for 10+ years and are actively involved in product development, growth and livelihood.
Business Challenge
- Collecting customer feedback and operational data was a manual process which caused a lot of paper-work
- No analytics and reporting
- The customer was not able to identify the feedback/drawbacks from the customer, due to which no corrective actions could be taken proactively
Solution Highlights
A SaaS-based Enterprise platform was built with the aim of collecting their customers’ feedback & operational data & thus converting it into actionable insights.
Enterprise survey platform is engineered to capture real-time feedback when a customer is experiencing a product or service at multiple touchpoints throughout the customer’s journey. The Intelligent field inspection platform transforms paper-based systems into digital checklists, which capture field data easily and assure enterprise-wide compliance.
- A web-based CMS solution that delivers, capture and process real-time customer satisfaction survey feedback.
- Template-based Question & Response Library
- Rich text formatting of questionnaire objects
- Survey Design Wizard & Unlimited filtering Real-time digital dashboards
- Digital Checklists to Maximize Compliance & Quality Assurance
- Wide-range of chart types
- Report design and data delivery
- Build a multi-lingual and platform-specific survey
- Auto compilation of captured feedback data at real-time
- Manual and scheduled delivery of survey and reports
- Supported channels: Web, Smartphone, tablets, email, kiosks social media and paper
- SaaS-based as well as on-premise custom setups as per the organization requirement
Benefits
- Well managed product lifecycle
- Helps discover business insights to make critical business decisions
- Agile execution and more adaptive to ongoing changes
- Real-time Scoring – Standard & Custom Scoring enables insight in performance over time with the organization/department
- In-app real-time activity assignment enabled users to resolve issues quickly with corrective actions
- Help employees to bid adieu to manually created reports and automated analytics & reporting processes
- Employees can analyze survey reports at much ease and make efficient data-driven decisions
- Seamless integration of analytics and storage tools with the intuitive platform
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