Client Overview
Dealerships play the most important role in the automotive retail ecosystem since being the first ‘interaction point’ for the customers and serve as the face of any automotive brand. On the other hand, Independent Garages plays an important role in Maintenance and Repair segment. With the unfortunate scenario of this Pandemic new measure in customer interaction such as Social Distancing is a mandate. The footfall in the dealerships is plummeting and this calls for some rapid damage control measures.
Let’s have a look at the existing set of challenges, their solutions and the impacts these would make on the dealership ecosystem once they are fully operational.
Business Challenge
Digital Dealer Reception still seems to be a far-fetched thing except for some of the few revamped dealer management systems. This eventually leads to an incomplete contactless customer journey from booking to car pickups. Along with that, core systems such as dealership management systems, CRM and other legacy systems miss out on crucial data integration practices.
Solution Highlights
- Our ‘Contactless Check-in service” is a state of the art platform that makes sure the customer has a complete contactless experience while their vehicle gets serviced.
- The suite is offered in the form of a lightweight application which does not disrupt the existing IT ecosystem of the dealership.
- Contactless Dealership Service is a prominent offering to take care of all your automotive dealership hassles while you ‘maintain the safe distance.’
- A Contactless Check-in suite can easily connect with all the leading DMS, Self-Served Kiosks and CRM applications that are prevailing in the Automotive Aftersales ecosystem.
Benefits
- Service Upselling Options
- Efficient Staff Utilization
- 24*7 Car Intake
- Data-driven analytics
- Queue-less operations
- Contact-less customer service
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